Putting it all together - 15

Based on the above video indicate whether each of the behaviours as they appear below are observed or not observed in the interactions of the clinicians.

Teachback Observed

Behaviour #1
Healthcare worker(s) used positive body language, eye contact and friendly manner.

The healthcare workers were actively engaged and adopted a friendly manner.
Therefore this aspect of teach-back was OBSERVED.

Behaviour #2
They checked their client's current understanding.

Yes, the healthcare workers checked why they were meeting with Louise and her understanding of how she fell.
Therefore this aspect of teach-back was OBSERVED.

Behaviour #3
The healthcare workers used plain language. No jargon was used. Meanings of words were defined.

Most of the time the healthcare workers used plain language. The could do a bit better next time by remembering KISS and using ‘help’ instead of assistance and ‘saw you’ instead of ‘observed you’.
Therefore this aspect of teach-back was OBSERVED.

Behaviour #4
The pace was not too fast.

All of the healthcare workers used a relaxed pace when speaking to the person.
Therefore this aspect of teach-back was OBSERVED.

Behaviour #5
The healthcare worker(s) let the person know that the responsibility to explain was on them, the provider.

The healthcare workers did not state that it was their responsibility to make sure they explained things well.
Therefore this aspect of teach-back was NOT OBSERVED.

Behaviour #6
The client was invited to explain back information in their own words.

Yes, Louise was invited to explain back to them in her own words.
Therefore this aspect of teach-back was OBSERVED.

Behaviour #7
Understanding was clarified using non-shaming, open-ended questions.

The healthcare workers used open ended rather than closed ‘yes/no’ questions.
Therefore this aspect of teach-back was OBSERVED.

Behaviour #8
The healthcare worker(s) addressed any misunderstandings/barriers to understanding.

Yes, when using teach-back the occupational therapist realised that Louise did not understand what she meant by the word scan so she re-explained.
Therefore this aspect of teach-back was OBSERVED.

Behaviour #9
If the person was unable to teach-back correctly, the concept was explained again and the person asked to teach-back the entire message.

Yes, they asked Louise to re-explain everything to check her understanding.
Therefore this aspect of teach-back was OBSERVED.

Behaviour #10
Chunk and Check was used to deliver complex messages.

Yes, Chunk and Check was used to help explain what Louise needs to do to not fall again.
Therefore this aspect of teach-back was OBSERVED.

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Putting it all together – 15

Tying it all together

We will now ask you to demonstrate what you have learned.

Download the teach-back checklist

Watch the video below

What key elements of effective teach-back did you observe?

Based on the above video indicate whether each of the behaviours as they appear below are observed or not observed in the interactions of the clinicians.