Benefits of using teach-back in the healthcare setting – 6
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Benefits of using teach-back in the healthcare setting – 6Inky Smudge2018-11-09T09:49:47+00:00
Benefits of using teach-back in the healthcare setting
Healthcare workers often worry that teach-back will take too much time. One way around this is to use teach-back on just two or three main points. Teach the information to the client, then repeat the key points “in a nutshell” and ask the client to explain just these points back to you.
Teach-back is about how you deliver information. Once you are familiar with using teach-back, it should take only minimal extra time than it does now to teach people because you will become more efficient about what and how you are teaching.
Roll your mouse over each figure below for testimonials about the value of teach-back
Beauchamp A, Batterham R, Dodson S, Astbury B, Elsworth G, McPhee C, Jacobson J, Buchbinder R, Osborne R.
Systematic development and implementation of interventions to OPtimise Health Literacy and Access (Ophelia).
BMC Public Health (2017) 17:230
Allowed healthcare workers to focus on what the client needs to know
“I became more conscious and mindful to focus on what my clients understood and what they wanted to know.”
Alerted healthcare workers to the importance of tailoring information to the client’s strengths
“Even if the client has got literacy issues, they must have developed other skills, so we’ve got to work out how they’ve managed and adapt our teaching to that. Not our way, their way.
Because we can sit there and lecture them, but that doesn’t make them buy into it.”
Knowing they would be asked to ‘teach-back’ increased clients’ engagement
“I used teach-back with one client who has been pretty tricky to get much traction with. I think she has been actually listening more attentively because she has input into it and she knows that I will be checking in at the end. You know, what are the next steps and things. And so over the last few months or so, she is more engaged and she is taking more notice. And she is actually doing a lot better.”
Using teach-back built rapport between client and healthcare worker
“I spend a lot more time asking clients what was the main thing they understood from that and encouraging them to talk back to me. Before I was more “you’ve heard the information now go and do it”. It was reinforcing to me about my teaching; she and I both enjoyed it.”