Evaluating teach-back

You may want to evaluate the use of teach-back in your setting.

Some strategies used by others include:

  • Changes in self-reported use of teach-back by healthcare workers over time.
  • Changes in client knowledge about their condition, before and after teach-back is used.
  • Decreases in readmission rates for issues where client understanding of self-management is paramount.
  • Peer observation of how individual staff use teach-back.
  • Chart audit to see how many times teach-back is being documented.
  • Changes in satisfaction surveys of clients or caregivers.