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Putting it all together – 15

Home » Putting it all together – 15
Putting it all together – 15The Teach-back Team2022-11-24T07:24:23+00:00

Tying it all together

We will now ask you to demonstrate what you have learned.

  1. Download the teach-back checklist

  2. Watch the video below

  3. What key elements of effective teach-back did you observe?

Teach-back checklist
Modified from the Agency for Healthcare Research and Quality. Health Literacy Universal Precautions Toolkit, 2nd Edition. 2015.

Your browser does not support the video tag.

Based on the above video indicate whether each of the behaviours as they appear below are observed or not observed in the interactions of the clinicians.

Teachback Observed
The healthcare workers were actively engaged and adopted a friendly manner.
Therefore this aspect of teach-back was OBSERVED.
Yes, the healthcare workers checked why they were meeting with Louise and her understanding of how she fell.
Therefore this aspect of teach-back was OBSERVED.
Most of the time the healthcare workers used plain language. The could do a bit better next time by remembering KISS and using ‘help’ instead of assistance and ‘saw you’ instead of ‘observed you’.
Therefore this aspect of teach-back was OBSERVED.
All of the healthcare workers used a relaxed pace when speaking to the person.
Therefore this aspect of teach-back was OBSERVED.
The healthcare workers did not state that it was their responsibility to make sure they explained things well.
Therefore this aspect of teach-back was NOT OBSERVED.
Yes, Louise was invited to explain back to them in her own words.
Therefore this aspect of teach-back was OBSERVED.
The healthcare workers used open ended rather than closed ‘yes/no’ questions.
Therefore this aspect of teach-back was OBSERVED.
Yes, when using teach-back the occupational therapist realised that Louise did not understand what she meant by the word scan so she re-explained.
Therefore this aspect of teach-back was OBSERVED.
Yes, they asked Louise to re-explain everything to check her understanding.
Therefore this aspect of teach-back was OBSERVED.
Yes, Chunk and Check was used to help explain what Louise needs to do to not fall again.
Therefore this aspect of teach-back was OBSERVED.
 
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