The role of healthcare workers in communication
The way in which healthcare workers communicate health information can affect how well people manage their health.
Watch this video to hear some feedback by consumers about their experiences with healthcare workers.
Whose responsibility is it to ensure someone understands?
Healthcare workers provide information.
A client must be able to understand, remember and act on that information.
Whose responsibility is it to ensure someone understands?
It is your responsibility as the healthcare worker to provide information in a way that is easy for people to understand. You need to ensure people walk away from your interpersonal encounter understanding the key messages you were teaching them and knowing what they need to do to look after their health.
Correct – Yes, it is your responsibility as the healthcare worker to provide information in a way that is easy for people to understand. You need to ensure people walk away from your interpersonal encounter understanding the key messages you were teaching them, and knowing what they need to do to look after their health.